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More than 7,400 votes from integrators identify the CE Pro 2017 Quest for Quality Award winners for outstanding customer service, tech support and more.
CE Pro presents the 2017 Quest for Quality Awards, recognizing outstanding service by manufacturers and distributors.
Every integrator knows that the key to their success is customer service. In the end, it doesn’t matter how technically advanced the equipment is that you have installed, if you don’t provide great customer service to your clients, you have failed.
The same holds true for manufacturers and distributors. Their warehouses and factories are laden with the most sophisticated home entertainment equipment in the world, but if they fumble in their interactions with integrators, they have likewise have failed.
That's why CE Pro's annual Quest for Quality Awards gauges not products, but services. Now in its seventh year, the Q4Q Awards recognize outstanding service by manufacturers and distributors. (See last years' Q4Q awards here.)
It really is a coveted award because it represents the individuals that work hard every day to satisfy integrators with tech support, warranty administration, dealer programs/incentives, lead generation, shipping policies, dealer protection policies, trade show presence, website, dealer portal, social media presence, training programs, sales and marketing help, and general communication.
This year, two new categories were added to the slate: software support and recurring monthly revenue (RMR) support programs.
In the end, people like doing business with people they trust and like. The better support integrators receive from their suppliers, the better services they ultimately are able to offer to their end-user clients.
What makes the CE Pro Q4Q accolades so special is that nominations and votes come directly from integrators — more 7,400 votes this year.
We asked the winning companies to express why they think dealers honored them, and several have provided photos of their teams so you can see the faces behind the services.
As in past years, we’ve also included a “Category Kudos” to recognize suppliers that perhaps do not have the strength in sheer voting numbers as the larger companies honored but were passionately singled out by dealers. (See the “Category Kudos” here.)
Check out your favorite suppliers about their ongoing quest for superior service and support, and discover new ones that pique your interest.
Software Support
PLATINUM — D-Tools
“D-Tools’ commitment to customer success reaches well beyond our software. Our outstanding Support and Professional Services teams deliver on-site and online support and training services to ensure that customers can fully benefit from our solution. Whether the objective is to move quickly through the initial learning curve, become self-sufficient, integrate D-Tools SI with other software solutions, or develop internal power users, our Support and PSG teams are there to help every customer achieve their specific goals and ensure a successful implementation.” —Tim Bigoness, CMO
GOLD — Portal
“Software is an extension of customer service, and we are honored to receive awards in both of these categories. As former dealers, we know how hard it is to run an integration business; and we know how critical it is to our dealers to provide fast support. Our team works hard to respond quickly and provide software features that our dealers need to win projects and efficiently run their integration businesses.” —Josh Willits, VP Dealer Happiness
SILVER — ProjX360
“I’m fortunate to have a great team of developers on staff that truly believe in our product and what we are trying to achieve, which is to develop the best CI Management Solution software for our industry. A big part of that is the proper support to our customers. As the founder of the company and having 25 years of experience as an integrator I understand what our customers are experiencing and understand what they are asking for and we are taking that feedback and applying it to the software. We also have a Feature Request section where our users can request enhancements and vote on the ones other users have requested.” —Doug Greenwald, CEO/Founder