-
I got a notice that my card is expiring, how do I update it?
Contact
This email address is being protected from spambots. You need JavaScript enabled to view it. or call Toll Free: 844-688-5584 and we can update your recurring billing with a new card. -
I received an email that my account is past due, what do I do?
Your monthly billing has failed and you will need to update payment methods to retry.
- We retry to bill to eliminate any network / merchant problems. We have already retried and it is still failing.
- Your card may have failed for any number of reasons. We are not given the exact reason, only that it has failed.
- Accounts that have been marked Past Due for 10 days may have access restricted until brought current.
- Accounts that have been marked Past Due for 30 days may be terminated and sent to collections.
- We will make every effort to contact you before taking any action.
You can contact us if you are having trouble and we are happy to help get things back on track. -
How do I cancel my account?
We are sorry to see you go, please have the account holder contact us at
This email address is being protected from spambots. You need JavaScript enabled to view it. to cancel your account. Due to the sensitive nature of the data in your environment we do not offer an automated way to remove your account. Include the effective date you would like to cancel and any important details. Once your account is closed data can't be recovered.
